We don’t just manage your account—
we manage your success.
Your Arena account management team is dedicated to your success with Arena—from the day we start working together through each time you renew your relationship with us. We’ve helped hundreds of customers get started, and we share our expertise with you every step of the way. Whether you need advice on the best way to deploy the application, suggestions on how to get your users trained, or alternatives for synchronizing your Arena PLM system with other enterprise applications, your Arena account team is ready to help
We’re proud that more than 95% of our customers choose to renew their subscription to Arena. Let us show you our commitment to your success with Arena.
Performance Guarantee
Our customers can expect to receive a minimum planned uptime and availability of 99.5% on their service…go
Complete Network Status Visibility
Real-time and historical access to system performance information…go
1.866.937.1438 | 
Account Services
Getting started…
From the day you start your service with Arena, your account manager works with you to get you up and running quickly. Our team brings experience and learning from hundreds of successful deployments, and we help you define a plan that meets your organization’s goals and needs. We will help you identify the resources, timing, and steps to make your Arena experience a great one. Whether you’re starting your first PLM deployment, or are a veteran of many, your account team will build you a plan that fits your needs.
Your partner in success…
Once you’re successfully deployed, your account team will be by your side ensuring that you continue to get the most out of Arena. Through a series of regular “health checks” and customer satisfaction surveys, we’ll continually monitor how you and your team are doing with Arena. As your organization’s needs evolve, the Arena team will work with you to help with best practices and additional services and capabilities to meet your new business requirements.
Built-in usage monitoring…
Have you ever wondered how your users actually utilize your enterprise applications? With Arena PLM you’ll never wonder—you’ll know. We’ve created the Arena Metrics Profile (AMP), your window into how Arena is being used within your organization. You can monitor your team’s utilization of Arena PLM—from data management to business processes—and get the most our of your Arena subscription. We don’t charge you extra for this personalized audit—because we’re on-demand, we build this unique feature into Arena so all our customers can benefit from it.
Because Arena is On-Demand
We align our needs and your needs—and the Arena account management team ensures that we’re both successful.
